Privacy Policy

Last updated: May 1, 2026

Your privacy matters to us. Here's how we protect your data.

Mathura Vrindavan Dham Yatra ("we", "us", or "our") operates this website. This policy describes how we collect and use your personal information when you book our pilgrimage and tour services. We are committed to keeping your data safe and using it only to serve you better.

1. Introduction

At Mathura Vrindavan Dham Yatra, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your data when you visit mathuravrindavandhamyatra.com or use our services. By using our website or booking our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

a) Information You Provide Directly

Full name, email address, and phone number (required for booking)
Pickup location, travel date, number of passengers, and special requests
Account credentials (email and hashed password) if you register
Payment information — processed securely via Razorpay (we do not store card details)
Reviews and ratings you submit after a completed trip
Messages submitted via the contact form

b) Information Collected Automatically

Device information (browser type, operating system)
IP address and approximate location
Pages visited, time spent, and navigation patterns (via analytics)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and confirm your tour bookings
To assign a driver and coordinate your trip logistics
To send booking confirmations, updates, and reminders via WhatsApp and email
To respond to your enquiries and provide customer support
To improve our website, services, and user experience
To display your reviews and ratings on the website (only after approval)
To send occasional promotional communications (with your consent — you can opt out at any time)
To comply with legal obligations and resolve disputes
To detect and prevent fraud or unauthorised access

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

With our assigned drivers — your name, phone number, and pickup details are shared so the driver can reach you
With payment processors (Razorpay) — to securely process your payments
With cloud service providers (MongoDB Atlas, Vercel, Cloudinary) — to store data and deliver our service
With WhatsApp — for booking communication (subject to WhatsApp's privacy policy)
With legal authorities — if required by law, court order, or to protect our legal rights
With your consent — in any other case where you have explicitly agreed to the sharing

5. Cookies, Local Storage & Visitor Tracking

We use cookies, browser local storage, and session storage to:

Keep you signed in to your account across sessions (authentication cookie — essential)
Remember your language and theme preference across visits
Assign an anonymous visitor ID (stored in your browser's local storage) to count unique visitors without identifying you
Record which pages you visit, your device type, browser, operating system, and approximate country — purely for analytics purposes
Measure time spent on each page to understand which content is most useful
Track the source that brought you to our website (referrer URL, UTM parameters from links you click)

Visitor Tracking (Privacy-Safe): When you visit any public page on our website, we log an anonymous record that includes: the page URL, a randomly generated visitor ID (not linked to your personal identity), your device category (desktop/mobile/tablet), browser name, operating system, and your country (derived from your IP address — we hash the IP immediately and never store it in raw form). This data is automatically deleted after 90 days. No Advertising Tracking: We do not use tracking pixels, ad networks, or cross-site tracking cookies. Your browsing on other websites is never monitored by us. Your Control: You can clear your browser's local storage at any time to reset your visitor ID. You can also disable cookies in your browser settings, though this may prevent you from logging in. Disabling cookies or local storage does not prevent our server-side anonymous analytics, but that data contains no personal identifiers.

6. Data Storage and Security

Your data is stored on secure servers provided by MongoDB Atlas (hosted in India/Asia Pacific regions).
Passwords are hashed using bcrypt — we never store your plain-text password.
We use HTTPS (SSL/TLS) encryption for all data transmitted between your browser and our servers.
Payment processing is handled entirely by Razorpay, which is PCI-DSS compliant. We never store card numbers or CVVs.
Images and media are stored on Cloudinary's secure servers.
Access to your data is restricted to authorised staff only.
Despite our best efforts, no system is completely secure. We encourage you to use a strong, unique password for your account.

7. Data Retention

Booking records are retained for 3 years for accounting and legal compliance purposes.
Account information is retained as long as your account is active. You may request deletion at any time.
Contact form submissions are retained for up to 1 year.
Anonymous visitor analytics logs are automatically deleted after 90 days (enforced at the database level via a TTL index).
When personal data is deleted upon request, it is permanently removed from our systems within 30 days.

8. Your Rights

Under applicable data protection laws, you have the following rights:

Right to Access — request a copy of the personal data we hold about you
Right to Rectification — request correction of inaccurate or incomplete data
Right to Erasure — request deletion of your personal data ("right to be forgotten")
Right to Portability — request your data in a structured, machine-readable format
Right to Restrict Processing — ask us to stop or limit how we use your data
Right to Withdraw Consent — opt out of marketing communications at any time
Right to Object — object to processing of your data for direct marketing

To exercise any of these rights, please contact us at info@mathuravrindavandhamyatra.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@mathuravrindavandhamyatra.com and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites (Google Maps, WhatsApp, hotel booking platforms, etc.). We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. WhatsApp Communication

We use WhatsApp Business to send booking confirmations, driver details, and support messages. By providing your phone number, you consent to receive WhatsApp messages related to your booking. You can opt out by notifying us at info@mathuravrindavandhamyatra.com or via WhatsApp. WhatsApp communication is subject to Meta's privacy policy.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will post the updated policy on mathuravrindavandhamyatra.com with the new effective date. We encourage you to review this page regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Email: info@mathuravrindavandhamyatra.com
Phone / WhatsApp: +91 85348 90870
Address: Mathura, Uttar Pradesh, India — 281001
Website: mathuravrindavandhamyatra.com

We are committed to resolving any privacy concerns promptly and transparently.

Questions about your privacy or data? We're here to help.